It has never been a secret for marketers as well as designers that most people like communication reflecting attention to them personally. The element of personification thoughtfully applied in the product can boost positive user experience, enhance brand image and brand awareness. That is one of the reasons why creating mascots is often a part of general design concept and content strategy.
The Essence of a Mascot
Mascots are images, usually personified, which in most cases represent the brand, product or service identity and therefore become its symbolic convention via all the application or website as well as the branded items and promotional activities.
Mascot becomes the element of identity and inter-connector between the user and the product. In many cases, mascot is the basic element of communication and interaction, therefore in different states it can become the basic way to deliver the message to the user.
Business practice of successful companies shows that thoughtfully designed mascot can work even better than product endorsement with the help of a famous person. Mascots can reflect any traits of character, follow any style needed for product positioning and communicate with the customer via the wide set of visual techniques. Mascots push the limits of personification and give the chance to create the unexpected combinations of elements or make fantastic and non-existing characters alive.
Advantages of mascots
People tend to remember substantial and actual images much longer than abstract ones, so characters reflecting human-like features are the favorites in this technique. No doubt, it can have a significant influence on the level of brand awareness.
Mascot can become a strong element of original and unique piece of content presenting a particular product or service. Well-done analysis of the target audience as well as sophisticated and thought-out design can provide the brand with an important element making it recognizable in seconds.
Mascot allows to mark visually anything connected with the product creating additional space for promotional activity. Mascot can work as a logo, transform into illustrations, elements of gamification, printed stickers and every time it will support the strong visual connection with a brand.
Users usually appreciate the element of direct communication and personal attention to them. Mascot is one of the best ways to provide it. It can communicate directly with the speech bubbles, provide visual prompts via various facial expressions, reflect the mood of the user with different graphic variations of the mascot, provide helpful instructions in tutorial and congratulate with the achievements. There are hundreds of ways to strengthen the element of personal communication using mascots. For users it can make a big difference, especially in cases of interaction: communication with a particular character often provides much more positive and dynamic user experience than impersonal instruction sent by the system.
Mascots being a highly flexible element can become a central part of general style concept for the product. It is easy to send the key message to a user via a mascot: it won’t take long to understand if the product is serious or entertaining, lively or calm, business-like or easy-breezy, highly private or broadly social, and so on and so forth.
Product voice and tone
Mascot can play a great role in supporting general tone and voice which is the basis for a branding strategy. Mascot usually reflects the most important feature of the product and transfers the idea much faster and in a user-friendly way. Moreover, it often gives the chance to avoid long copy bulks in product description enabling visual perception of information which is by far faster than text perception.
Emotion and interest trigger
Dealing with users, we all should remember that they are unique individuals, unique inner worlds full of their own emotions. Emotions and feelings are often the main power moving people to the particular choice, decisions or operations. Mascot is one of the fastest ways to provide this feature of emotional feedback to the user, let them speak user’s language and therefore make the product more user-centered.
Although practical and problem-solving issues mostly come first as the central way of attracting and retaining users, aesthetic satisfaction shouldn’t be neglected. Mascot as an element of the sophisticated artistic approach can become the feature supporting this user’s need. Pleasantly looking mascot is a good reason to make a choice in favor of a particular product in case when it’s compared to the ones with the same functionality but less attractive graphic support.
Long-term strategic potential
Mascots accomplished properly usually become the element of long-term branding strategy and are able to satisfy multiple needs getting transformed and refreshing the experience of product use without losing recognizability.
Diversity of usage
Mascots can be applied in hundreds of various ways, both in digital graphics and physical products, starting from simple stickers and illustration up to printed stuff, dolls and toys, play characters and cartoons.
Element of virality
The unique and stylish mascot can become a strong element of virality becoming so popular among users that they will not only spread it to each other but also create new versions, parodies, discussions, and the like. That works especially efficiently in products for kids when the mascot actually becomes a central representative of the product and creates a high level of desirability.
Element of consistency
Mascot applied in various elements of branding and content strategy creates the feeling of consistency which is the basis of strong brand presence and positioning on the market.
Requirements to mascots
There’s a checklist of basic features that are essential to consider for any mascot design. To work well for marketing and user experience, a mascot should be:
- representing a consistent character
- flexible to adapt and adjust
- applicable for diverse tasks
- looking good in different sizes and resolutions
- stylistically harmonic
- lively and user-friendly.
Mascots in UI
Mascots are very helpful in interfaces: they liven up the general process, catch up user’s attention, become the memorable element, create important support for a stylistic concept and make the illusion of direct communication with the user.
Also, wisely used in illustrations featuring actions or interactions, mascot can become a good way to avoid using too much copy on the screen and in this way save space for other important elements of the layout or just more “air” really needed to create good perception of data on the screen or page.
Certainly, mascots should be wisely applied in order not to overload the interface where it is not needed. The aim of a mascot in any kind of environment is to simplify and speed up the interaction with a product. If this objective is not achieved, mascot can play bad role and create unnecessary distraction instead of improvement for the branding.